Returns & Exchanges

REFUNDS AND EXCHANGES

Updated March 2020

Timelines:

30 Days to return any unopened or unused item. Must be in perfect condition and returned in the same condition.


If it's not working:

99% of all "not working" claims are a result of user error or unrealistic expecations.

User Error: Our USA Based support staff is here to help. We've seen it all and are able to find a solution for you in most cases. Give us a call at (305) 798-8505 or email Support@Simplewifi.com for help.

Unrealistic Expectations: Our site is designed to inform you as much as possible and remove all unrealistic expectations about distance, speed and overall functionality. Contact us and we'll see what we can do for you as these situations are case by case.


Shipping Back:

All returned items must be shipped by the customer in their original cartons. We do not accept returns COD. All shipping charges are non-refundable. The items must be in resale condition without any scratches, fingerprints, or other damage. We reserve the right not to accept a refund request on custom orders, if we feel that we would not be able to resell them.

Return shipping is paid by the customer. Simple WiFi can provide a shipping label with the cost of shipping deducted from the potential refund.

All shipments without an RMA from Simple WiFi's support team will not be processed.

Customer must provide Simple WiFi a tracking number in the case that Simple WiFi does not provide a label.


Money Back:

When it's our fault: The entire order (including shipping) will be refunded as long as the item is in good condition. This applies to all situations where support could not correct an issue that was caused by a problem with the item.

When it's not our fault: We will refund the cost of the item but not shipping costs. Item must be in perfect condition for a full refund. Items not in perfect condition will receive a refund minus any loss in resale value from the new price.

 

To request an RMA number please send an email to support@simplewifi.com