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Refunds and Exchanges

Shortages/Wrong Items

The customer must contact Simple WiFi within 72 hours (not including weekends) of any shortages or errors in an order upon delivery date. Any notifications of shortages/wrong items after 72 business hours will NOT be honored! You are expected to open and inspect your delivery immediately after you receive it. Please make sure you remove all packing material out, look for small items being taped to larger ones and even look under the bottom box flaps before you contact us for a shortage. Also please look at your Packing slip on the inside or side of the box. If the items are all checked off and the packing slip is initialed twice in the "Packed by" and "Verified By" spaces. If so, the product should be all included in the box.

Refunds and Exchanges

We understand that sometimes after you place an order you may have second thoughts and wish to cancel. Simple WiFi fully respects our customers decisions but, any order placed using a credit card and then refunded will be assessed a 15% restocking fee even though the order has not shipped. The reason for this is that we, the merchant, are charged the discount rate on every transaction we process which includes both the charge and the refund. While we like to accommodate our customers in every regard, we cannot lose money on doing refunds. So, please be very sure you wish to proceed with your order before clicking the submit button when using a credit card!

If you are not satisfied with your component purchase, you must contact us within 3 business days of delivery to be eligible for a refund or exchange. THERE WILL BE ABSOLUTELY NO REFUND OR EXCHANGE OF ANY CUSTOM MODIFIED ANTENNAS OR CUSTOM CABLE ASSEMBLIES! All returned items must be shipped prepaid in their original cartons. We do not accept returns COD.. All shipping charges are non-refundable. The items must be in resale condition without any scratches, fingerprints, or other damage. We reserve the right not to accept a refund request on custom orders, if we feel that we would not be able to resell them.

Simple WiFi warranties all products for 30 days from order date. Any product that is defective after 30 days of order date must be warranted through the manufacturer/supplier. If you need contact information, invoice copies, etc. to process your RMA through the manufacturer please contact us via email.

International Orders RMA Policy is the same as the domestic US policy other than the customer has 45 days from order date but, the customer is responsible for any return shipping charges from their country, of the product.

To return a product based upon Simple WiFi replacement/return guarantee you must email us for a Return Merchandise Authorization (RMA) Number within the guarantee period for the product (described above). Once an email is received, Simple WiFi, Inc. will issue an RMA number that is valid for 30 days within which return products must be received. Simple WiFi will not accept returns without prior authorization and an RMA number. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

The customer is solely responsible for shipping any returned product to Simple WiFi including any shipping charges. Customer agrees to use only reputable carrier capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Simple WiFi Return Procedure will be breached and Simple WiFi will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Simple WiFi will not refund to the customer the original shipping charges. In addition, Simple WiFi will assess a 15% restocking fee on the customer’s account on all returns for refund. This includes refunds for defective items. We will replace a defective item but, if you choose a refund it will be subject to restock fees to cover all the credit card fees associated with the order.

 

To request an RMA number please send an email to support@simplewifi.com